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Terms of Service

Lottie Lifestyle Pte Ltd: WEBSITE TERMS OF SERVICE

Introduction

Please read the following terms and conditions (“Terms of Service”) carefully before accessing or using this website.  We have set the Terms of Service out in a Table of Contents.  You can read each section by clicking on it in the Table of Contents.

Table of Contents

 

Section 1 - Online Store Terms

This website is operated by Lottie Lifestyle Pte Ltd.  Throughout the website, the terms “we”, “us” and “our” refer to Lottie Lifestyle Pte Ltd.  Lottie Lifestyle Pte Ltd offers this website, including all information, tools and services available from this website to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referred to in Terms of Service and/or available by hyperlink.  These Terms of Service apply to all users of this website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

By accessing or using any part of this website, you agree to be bound by these Terms of Service.  If you do not agree to all the terms and conditions of this agreement, we do not give you permission to access this website or use our Service.  If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.  Any new features or tools which are added to the current store will also be subject to the Terms of Service.  Our store is hosted on Shopify Inc.  They provide us with the online e-commerce platform that allows us to sell our products and/or services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms of Service will result in an immediate termination of our Service.

Section 2 - General Conditions

We reserve the right to refuse our Service to anyone, for any reason, at any time.

You understand and accept that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.  Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our Service, use of our Service, access to our Service or access to any contact on the website through which our Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

Section 3 - Accurancy, Completeness and Timeliness of Information

We are not responsible if information made available on this website is not accurate, complete or current.  The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.  Any reliance on material and information on this website is entirely at your own risk.

This website may contain certain historical information.  Historical information, necessarily, is not current and is provided for your reference only.  We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on this website.  You agree and accept that it is your responsibility to monitor changes to this website.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue our Service (or any part or content of our Service) without notice at any time.

We are not liable to you or to any third-party for any modification, price change, suspension or discontinuance of our Service.

Section 5 - Products or Services

Certain products or services may be available exclusively online through this website.  These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store.  We cannot and do not guarantee that your computer monitor's or device’s display of any colour will be accurate.  To ensure a product is correct for you, we encourage you to you view the product in-store before purchasing it.

We reserve the right, but are not obliged, to limit the sales of our products or services to any person, geographic region or jurisdiction.  We may exercise this right on a case-by-case basis.  We reserve the right to limit the quantities of any product or service that we offer.  All descriptions of products or product pricing are subject to change at any time without notice, at our sole and absolute discretion.  We reserve the right to discontinue any product at any time.  Any offer for any product or service made on this website is void where it is prohibited by applicable law.

We do not warrant that the quality of any product, service, information, or other material purchased or obtained by you will meet your expectations, or that any errors in our Service will be corrected.

Care instructions can be found under each product description on this website.  If in doubt, check the products care instruction tag upon receiving the product.

Some of our products are vintage, one-of-a-kind and possess beautiful imperfections.  Proper care of these products is essential and extra care should be exercised when cleaning them, to preserve their unique characteristics.

Gift cards are delivered by email and contain instructions to redeem them at the checkout on this website.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.  We may, in our sole and absolute discretion, limit or cancel quantities purchased per person, per household or per order.  These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.  If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.  We reserve the right to limit or prohibit orders that, in our opinion, appear to be placed by dealers, resellers or distributors.  You agree and accept that our opinion on such matters is not susceptible to challenge.

You agree to provide current, complete and accurate purchase and account information for all purchases made through this website.  You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Exchanges Policy, in the next Section below.

Section 7 – Returns and Exchanges Policy

We want you to be happy with your purchase.

If, for any reason, you are not satisfied with your purchase, we will accept its return within 7 days for exchange or refund, although we reserve the right to apply these Terms of Service to any return.

If you change your mind about a product you have purchased, we will accept its return within 7 days for exchange or a store credit, although we reserve the right to apply these Terms of Service to any return.

Please email support@lottieisloving.com within 7 days of receipt of your order for return authorisation, stating the reason for the return.

All returned items must be unused, unwashed and in new condition with any tags still attached. Returns that are used, washed, damaged, soiled, altered or have no tags attached may not be accepted for refund or exchange.

If you receive an item damaged, please document the damage with photos and attach them to an email to: support@lottieisloving.com.

Any custom orders, all furniture, artwork, books, lighting, skincare, sale items and vintage products are final sale and cannot be returned unless they are damaged when received.

All delivery and shipping charges are non-refundable and all return delivery and shipping costs are your responsibility.  Please allow 7 days for your return to be processed.

Section 8 - Delivery and Shipping

LOCAL DELIVERY

All orders are delivered from Singapore.  Orders will be delivered 24-48 hours after your order has been placed, unless we tell you otherwise.  Local delivery costs are calculated as follows:

  • Free of charge for orders over sgd $150
  • $15 flat fee for orders under sgd $150
  • Delivery of furniture on quotation

    Some of our products are click and collect only and we do not deliver them.  Please refer to the individual product page on this website for delivery information, or email us at support@lottieisloving.com with any questions about delivery. Delivery of furniture items will be quoted separately.

    IN-STORE PICKUP

    Click and collect is available on all of our products.  If you would like to collect your items in-store, please choose this option at check out.

    INTERNATIONAL SHIPPING

    Some of our products are not available for International Delivery.

    If you are outside Singapore but would like to place an order for any product, please email us at support@lottieisloving.com for a shipping quote.  International shipping rates will vary from country to country.  Unless noted otherwise, you agree to pay for shipping.  Shipping rate includes insurance unless otherwise specified.  Customs duties are not included.

    You agree to accept liability for, and pay, any customs charges or import duty imposed or levied on products we may ship to you to an address outside of Singapore.  Please contact your local customs office for more information.

    LEAD TIMES

    We update this website with the estimated lead times on out-of-stock or furniture items.  In the event of an unforeseen delay with production, the estimated lead time is subject to change.  Should this occur, you will be notified of changes to the item(s) in your order.

    DAMAGE

    We do not have an in-house delivery service.  We use third-parties for all shipments and deliveries of our products.  We do not accept liability for any damage to a product after it has left our store unless we determine that it contains or manifests a defect.  Nothing in these Terms of Service exclude your statutory rights under applicable law.

    You agree to accept responsibility to inspect a product delivered to you before signing the delivery notice or allowing the delivery driver to leave.  By signing the delivery notice, you acknowledge and accept that you have received the product delivered to you in an undamaged condition and that you will accept responsibility for any transit damage discovered after delivery which is not noted in writing on the delivery note.

    If your product is delivered damaged, please immediately email us at support@lottieisloving.com with details of the damage and attach the delivery note on which the damage has been recorded.

    Section 9 - Optional Tools

    We may provide you with access to third-party tools over which we neither monitor nor have any control or input.  You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranty, representation or condition of any kind and without any endorsement.  You agree and accept that we have no liability whatsoever arising from or relating to your use of optional third-party tools.  Your use of optional tools offered through this website is entirely at your own risk and discretion.  You should ensure that you are familiar with the terms on which tools are provided by the relevant third-party provider(s).  By using optional tools you agree to be bound by the terms on which those tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through this website (including, the release of new tools and resources).  Such new features and/or services shall also be subject to these Terms of Service.

    Section 10 - Third-Party Links

    Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this website may direct you to third-party websites that are not affiliated with us.  We are not responsible for examining or evaluating the content or accuracy of any third-party website and we do not warrant and have no liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any loss, harm or damage related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party website. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.  Complaints, claims, concerns or questions regarding third-party products or websites should be directed to the relevant third-party.

    Section 11 - User Comments, Feedback and Other Submissions

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.  We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, discriminatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.  You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our Service or any related website.  You agree not to use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.  You are solely responsible for any comments you make and their accuracy.  We take no responsibility and assume no liability for any comments posted by you or any third-party on our website.

    Section 12 - Personal Information and Privacy

    This section describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

    PERSONAL INFORMATION WE COLLECT

    When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.  As you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.  We refer to this automatically-collected information as “Device Information.”

    We collect Device Information using the following technologies:

    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. By continuing to browse this website, you are agreeing to our use of cookies.  A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer’s hard drive.  We use:
      • Necessary cookies. These help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. Our website cannot function properly without these cookies.
      • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
      • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
      • Targeting cookies. These record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

    For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.

    • “Log files” track actions occurring on our website, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse our website.

    When you make, or attempt to make, a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

    When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

    HOW WE USE YOUR PERSONAL INFORMATION

    We use Order Information to fulfill orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  We also use Order Information to communicate with you, screen our orders for potential risk or fraud and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).

    SHARING YOUR PERSONAL INFORMATION

    We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store.  You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

    We also use Google Analytics to help us understand how our customers use our website--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

    You can opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

    Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    DO NOT TRACK

    Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

    YOUR RIGHTS

    If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    if you are a European resident, please note that we process your Personal Information in order to fulfil contracts we might have with you (for example if you make an order through our website), or otherwise to pursue our legitimate business interests listed above.  In addition, please note that your Personal Information will be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION

    When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    MINORS

    Our website is not intended for individuals under the age of under the age of majority in your country, state or province of residence, or individuals under the age of majority in your country, state or province of residence who does not have the consent of their parent, guardian or legal representative to use our website.

    CHANGES

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    CONTACT US

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@lottieisloving.com.

    Section 13 - Errors, Inaccuracies and Omissions

    Occasionally there may be information on this website or in our Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.  We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in our Service or on any related website is inaccurate at any time, without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in our Service or on any related website, including without limitation, pricing information, except as required by applicable law.  No specified update or refresh date applied in our Service, or on any related website, should be taken to indicate that all information in our Service or on any related website has been modified or updated.

    Section 14 - Prohibited Uses

    In addition to the prohibitions set out in these Terms of Service, you are prohibited from using this website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, provincial or state regulation, rule, law, or local ordinance; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our Service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our Service, this website or any related website, other websites, or the internet.  We reserve the right to terminate your use of this website, our Service or any related website where we suspect or find evidence of a violation of this clause or the prohibitions set out in these Terms of Service.

    Section 15 - Disclaimer of Warranties; Limitation of Liability

    We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of our Service will be accurate or reliable.

    You agree that, from time to time we may remove suspend our Service for indefinite periods, or cancel our Service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, our Service is entirely at your risk.  Our Service and all products and services delivered to you through this website and our Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranty or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall Lottie Lifestyle Pte Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of this website, our Service or any product or service procured using our Service, or for any other claim related in any way to your use of this website, our Service or any product or service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of this website, our Service or any content (or product or service) posted, transmitted, or otherwise made available via this website or our Service, even if advised of their possibility.  Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

    Section 16 - Indemnifaction 

    You agree to indemnify, defend and hold harmless Lottie Lifestyle Pte Ltd and any parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees and expenses, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    Section 17 - Severability 

    In the event that any part of these Terms of Service is determined to be unlawful, void or unenforceable, all other parts shall nonetheless be enforceable to the fullest extent permitted by applicable law and the unlawful, void or unenforceable part shall be deemed to be severed from these Terms of Service without affecting the validity and enforceability of all other remaining parts.

    Section 18 - Termination

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us.  You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using this website.

    If, in our opinion, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.  We may also deny you access to this website and our Service (or any part of our Service).

    Section 19 - Entire Agreement

    Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this website or in respect to our Service constitute the entire agreement and understanding between you and us and govern your use of this website and our Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    You agree and accept that any ambiguity in the interpretation of these Terms of Service cannot be construed strictly against us.

    Section 20 - Governing Law

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

    Section 21 - Changes to Terms of Service

    You can review the most current version of the Terms of Service at any time on this page.  We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to this website.  It is your responsibility to check this page periodically for changes.  Your continued use of or access to this website following the posting of any changes constitutes acceptance of those changes.

    Section 22 - Contact Information

    Questions about these Terms of Service should be sent to us at support@lottieisloving.com.